TOP QUESTIONS

There are a lot of questions that people have when visiting a new Massage Therapist. Find some of the most common questions people have below. If something is still unclear, don’t hesitate to get in touch.

WHAT SHOULD I EXPECT FROM MY FIRST SESSION?

1. Booking


You can book an appointment through the online schedule 48 hours or more in advance. You will be contacted by the massage therapist within 24 hours of booking to confirm time and address. At that time, you will be asked to provide a credit card to hold your appointment spot. Nothing is charged to that card until you confirm that is the preferred payment method after your appointment is completed.  Please note there is a 24 hour cancellation policy.  In the case of last minute cancellations that card on file will be charged for 50% of your total session price. 


2. Space Requirements


The Massage Therapist will require an open area of approximately (8’x 12’) where you will be the most comfortable and undisturbed while you receive your treatment. Two to three outlets should be available for the therapist to plug in their table warmer, oil warmer, and music player etc.


4. Prepare


It is best to have showered and have not eaten a large meal before your appointment. (Lying on a full stomach is not the most comfortable.) You will also want to drink extra water before and after your massage. If you are comfortable, most clients prefer to already be in a robe or comfy clothes upon our arrival.


5. Therapist Arrival


The massage therapist will usually arrive 10-15 minutes prior to the appointment time for set-up and a detailed plan for your treatment. In regards to your initial appointment, this will allow time for you to complete the required medical intake form, as well as Covid-19 screening. 


6. Pre-Massage


Once the therapist has completed setting up, they will leave the room to wash their hands while you are disrobing and getting on the table under the sheets and blanket. The therapist will return after asking if it is okay to do so.


7. Treatment


At this point, it is best to notify the therapist if the face cradle, bolster, temperature, or anything else needs to be adjusted. The therapist will continue to make sure the you are comfortable at all times and will encourage you to notify them at any point during the massage if you are uncomfortable or need anything changed. We want you to get the most out of your massage.


8. Post Massage


Following your treatment, the therapist will leave the room again, allowing you to get off the table and get re-dressed. They will return once you have indicated it is okay to do so.  At this point they will complete a quick follow-up to see how you are feeling, offer some helpful self-care directions, and suggest further treatment advice. Feel free to ask questions and give feedback as well. 


9. Wrap Up


Usually equipment can be packed up within 10 minutes and payments will be taken via a Square Credit Card reader, Cash, Card on file, or Debit. 

IS MOBILE MASSAGE THERAPY COVERED BY INSURANCE?

Yes. The majority of insurance companies cover massage therapy. The only difference is that we are mobile and coming to you, instead of being in a clinic. We would still recommend you connect with your insurance company to ensure that you have massage therapy coverage.

IS THERE DIRECT BILLING FOR INSURANCE?

At this time, we do not offer direct billing. However, you will be provided a written receipt after every massage therapy session that can be submitted to your insurance company.

WHAT ARE THE METHODS OF PAYMENT?

We collect payment via e-transfer, debit, credit and cash.

DOES DEEP TISSUE MASSAGE HURT?

There is a misconception that deep tissue massage hurts or "has to" hurt in order to be effective. Every client is different and can handle different types of pressure. There is a possibility that you will feel some discomfort during and/or after treatment, however there should never be pain while receiving treatment. We always ensure that the client is comfortable at all times and will adjust pressure accordingly.

WHAT IS CUPPING THERAPY?

Cupping is almost like a deep tissue massage with suction and decompression. Cupping uses a cup to pull an area of skin into a suction that decompresses muscles and connective tissue. This promotes blood flow to the compromised area, enhances circulation and helps to increase the body’s own healing processes.